Welcome to the CommunityCareNB Resource Centre. Here you will find tools and guides to help you use and get the most out of CommunityCareNB.
Support and feedback
If you experience any issues when using CommunityCareNB, you can request support by:
Email: communitycaresupports@gnb.ca
Please provide a description of your issue in your email and let us know how you prefer to be contacted (phone, email, or online meeting with video). If you'd like a call, please include your phone number.
We also encourage you to join our Service Provider Huddles. Meeting frequency varies on needs for support. These sessions are open to all CommunityCareNB users and provide valuable opportunities to:
- Share feedback
- Learn about updates and system improvements
- Participate in information sessions and demonstrations
Looking to join the next huddle? Meeting invitations are sent out by email. If the huddle isn’t already showing up in your calendar, reach out to communitycaresupports@gnb.ca and ask to be added to the invitation list.
If you have questions or feedback, we’d love to hear from you!
Keep your staff and organization details up to date
Have there been changes to your staff or organization? Keeping your information current helps us support you better.
To update details like adding, modifying, or deactivating an employee in CommunityCareNB, or if there are changes to your services or leadership:
- Complete the Service provider account setup & updates form.
- Email your completed form to communitycaresupports@gnb.ca.
What you can do in CommunityCareNB
The CommunityCareNB Partner Portal is a new online tool for service providers to interact with Social Development in support of our common clients. It is designed to reduce administrative burden and complexity, making it easier for our staff and partners to support the people we serve.
With the CommunityCareNB Partner Portal, you can:
- Receive and respond to requests for services,
- Submit incident reports and updates,
- Request service changes, and
- Submit service confirmations for payment.
The Partner Portal is a work in progress with features, tools, and resources added over time. There are two roles in CommunityCareNB, each with access to specific functions and tools.
Role-specific resources
There are guides and training tailored to specific roles in CommunityCareNB. To get started, select your role below to find the training resources specific to your work.
- Care Coordinators: These staff receive service requests, confirm services, submit incident reports, and communicate with Social Development about active clients (e.g., requests changes).
- Finance Coordinators: These staffs submit invoices and ensure payment for services.
If your organization has staff who play both finance and coordination roles, please refer to both resource pages for guidance and support.
