Welcome to the CommunityCareNB Resource Centre. Here you will find tools and guides to help you use and get the most out of CommunityCareNB.
The CommunityCareNB Partner Portal is a new online tool for service providers to interact with Social Development in support of our common clients. It is designed to reduce administrative burden and complexity, making it easier for our staff and partners to support the people we serve.
With the CommunityCareNB Partner Portal, you can:
- Receive and respond to requests for services,
- Submit incident reports and updates,
- Request service changes, and
- Submit service confirmations.
This launch marks the beginning of the Partner Portal, with many more features, tools, and resources to be added over time. These online processes will replace the old paper and phone-based methods, reducing delays and errors.
Huddle updatesBelow, you'll find a link to the agenda and updates from our huddles. See what's new and catch up on what's been discussed. July 10, 2025 Below are links to earlier recorded sessions. For the most recent update, please refer to the video above. |
Resources
In addition to the training provided, you can access the User Guides for quick answers or step-by-step instructions within the Partner Portal.
Managing services in CommunityCareNB
Finances and CommunityCareNB
Need help? Contact us.
General Support Inquiries
If you experience any issues when using CommunityCareNB, you can request support by:
Email: communitycaresupports@gnb.ca
Please provide a description of your issue in your email and let us know how you prefer to be contacted (phone, email, or video call). If you'd like a call, please include your phone number.
Help with Partner Portal User Accounts
If you need to add, modify, or deactivate a user account follow the steps below:
- Complete the Service provider account setup & updates form
- Email your completed form to communitycaresupports@gnb.ca
